Iftheerrorcodeisindicatedonthe3‐digit7‐SegLEDonthePC B(Part#701)ofthewaterheater
(and/ortheremotecontroller),refertoSectionB.
<<Ittakeslongtimetogethotwateratthefixtures>>
・ Thetimeittakestodeliverhotwaterfromthewaterheatertoyourfixturesdependson
thelengthofpipingbetweenthetwo.Thelongerthedistanceorthebiggerthepipes,
thelongeritwilltaketogethotwater.
・ Ifyouwouldliketoreceivehotwater
toyourfixturesquicker,youmaywanttoconsidera
hotwaterrecirculationsystem.
<<Thewaterisnothotenoughorturnscoldandstayscold>>
・ Comparetheflowandtemperature.Refertothe“Outputtemper aturechart”ofthe
installationmanual.
・ Checkcrossplumbingbetweencoldwaterlinesandhotwaterlines.
・ Checkifthegassupplyvalvefullyopen,thegaslinesizedproperlyandthegassupplies
pressureenough.Refertothe“Gas
supplyandgaspipesizing”oftheinstallationmanual.
・ Checkthesettemperature,andchangethedipswitchsetting.RefertoSectionD.
・ Referto“Watercircuit”inthissection.
<<Thewateristoohot>>
・ Checkthesettemperature,lowersettingtemperature.
<<Thehotwaterisnotavailablewhenafixtureisopened>>
・ Refertothe“Powersupplycircuit”and“Watercircuit”inthissection.
<<Fluctuationinhotwatertemperature>>
・ Checkifthefilteronthecoldwaterinletcleaned.(Part#409)
・ Checkifthegaslinesizedproperlyandthesupplygaspressuresufficient.
・ Checkforcrossconnectionbetweencoldwaterlinesandhotwaterlines.
・ Referto“Watercircuit”inthissection.
<<Unitdoesnotignitewhenwatergoesthroughthewaterheater>>
・ Refertothe“Powersupplycircuit”and“Watercircuit”inthissection.
・
Ifyouusetheremotecontroller,turn thepowerbuttononandthenthegreenLEDwillli t.
・ Checkifthefilteronthecoldwaterinletcleaned.(Part#409)
B.Errorcodes
031:Incorrectdipswitchsetting
・ CheckthedipswitchsettingsonthePCB.RefertoSectionD.
101:Warningforthe“991”errorcode
・
Checkthegastypeofthewaterheater.Ifit’swronggastypemodel,replacethewaterheatertocorrectone.
・ Checkifthereisanyblockage(Forexample,Dampersticking,VentFlapsinstalledonthe
terminator,Snowbuilduparoundterminator,Installedinacloset(Noventilationorlack
of combustion air)) in the intake air and/or exhaust. Refer to the “Vent termination
clearances”oftheinstallationmanual.
・ Ifthe
waterheaterisinstalledasadirect‐ventsystem,checkwhetherthereareenough
distancebetween the intake air terminal andthe exhaust terminal. Refer to the “Vent
terminationclearances”oftheinstallationmanual.
・ Checkifthetotalventlengthdoesn’texceed50ftandthe#ofelbowsis
lessthan5Ea.
・ Check the altitude/elevation of area of where the water heater installed. Refer to the
“High‐altitudefunction”oftheSectionD.Andchangethedipswitchsettings.
・ Check ifthere isgreaseand/or dirtin theburner (Part #101),and the fan motor (Part
#114),especiallyif
thewaterheaterhasbeeninstalledinacontaminatedarea.
・ Checkifthereisdustandlintinheatexchanger.
・ Checkthemanifoldpressureofthewaterheater.Refertoinstallationmanual.
111:Ignitionfailure
1. Checkgassupplyandinletgaspressure.
2. CheckiftheHi‐limitswitch(Part#432)isproperlyfunctioning.
3. Checkforconnection/breakageofwires(Part#110,404,704,705,710,719),burnmarks
onthecomputerboard(Part#701),and/orsootontheflamerod(Part#106).Andthen
if
O.H.C.F(Part#008and/or#404)isbreakage,Consultthemanufacturer.
4. Checkifthereisabuzzingsparkignitionsoundcomingfromtheburner(Part#101)when
waterheaterpreparesforcombustion.
5. Listen for the double “clunk” sound coming from the gas valves assembly (Part #118)
whenwater
heatergoesintocombustion.
6. (Onlynosparkingand/orkicksound)Checkvoltageoneachwiretogasvalvesassembly
(Part#118)and/ortheigniter(Part#123).Refertothe“AppendixA”inSectionC.
*Nosparkingsound >>>>>Refertothe#1at“AppendixA”inSectionC.
*No
kicksound >>>>>Refertothe#2at“AppendixA”inSectionC.
7. Checkifthereisleakingfromheatexchanger(Part#401or456)
8. Checkifthereisdustandlintinnozzlesofthemanifold(Part#118).
9. Checkcurrentontheflamerod(Part#106).
Refertothe#3at“AppendixA”inSectionC.
121:Lossofflame
1. Checkgassupplyandinletgaspressure.
2. CheckiftheHi‐limitswitch(Part#432)isproperlyfunctioning.
3. Checkforconnection/breakageofwires(Part#110,404,704,705,710,719),burnmarks
onthecomputerboard(Part#701),and/orsootontheflamerod(Part#106).Andthen
ifO.H.C.F(Part#008and/or#404)isbreakage,Consultthemanufacturer.
4. Checkifthereisleakagefromheatex changer(Part#401or456).
5. Checkifthereisdustandlintinnozzlesofthemanifold(Part#118).
6. Checkcurrentontheflamerod(Part#106).Referto
the#3at“AppendixA”inSectionC.
311,321,331,341*:Disconnected/short‐circuitedthermistor
・
Checkforconnection/breakageofwiresand/ordebrisonthermistor(Part#422,433,418,706,707,721).
・ Checkthermistorresistance.Refertothe“AppendixD”inSectionC.
391:Air‐fuelRatioRodfailure
・
Checkforconnecti o n/breakageofwires(Part#710)and/orsootontheAFRrod.(Part#106).
M
M
a
a
i
i
n
n
t
t
e
e
n
n
a
a
n
n
c
c
e
e
s
s
h
h
e
e
e
e
t
t
7
7
3
3
W
W
0
0
0
0
3
3
A.Troubleshooting
C.WiringDiagramandcheckpointoftheWaterheater
<Rightbankofdipswitches>
441:FlowSensorfailure(OnlyEas
‐Linksystem)
・ Check
for
connection/breakageofwiresand/ordebrisonimpeller(Part#429,708).
510,551:AbnormalMainandGasSolenoidValve
・
Checkforconnection/breakageofwires(Part#705)and/orburnmarksonthecomputerboard(Part#701)
.
・ Resetpowersupplyofthewaterheater.
・ Check voltage on the each valve on the gas valves assembly (Part #118). Refer to the
“AppendixC”inSectionC.
611,621*:FanmotorandExhaustFanmotorfault
・ Check
for
connection/breakageofwires,dustbuildupinthefanmotor/Exhaustfanmotor
(Part#114,124)and/orburnmarksonthecomputerboard(Part#701).
・ Checkforfrozen/corrosionofconnectorsofthefanmotor(Part#114,124).
・ Check voltagebetweenbluewire andeach wireofthe fan motor(Part #114,124)during
operation.
Refertothe“AppendixB”inSectionC.
631:AbnormalExternalPump
・ CheckwhetherthepumpconnectedtoPCB(Part#701)worksproperly.
651,661:Watercontrolvalvefault(OnlyEasy‐Linksystem)
・ Check the water control valve (Part #423), connection/breakage of wires (Part #423),
motordrivelockedduetoscalebuildup,and/orwaterleakage.
・ Checkvoltagebetweenblackwireandredwire.Refertothe“AppendixF”inSectionC.
701:Computerboardfault
・
Checkforconnection/breakageofwires(Part#708)and/orburnmarksonthecomputerboard(Part#701).
711:Hi‐limitswitchtrip/Gassolenoidvalvedrivecircuitfailure
・ Check connection/breakage of wires (Part #705) and/or burn marks on the computer
board(P art#701).
721:Falseflamedetection
1. Cleantheflamerod(Part#106).
2.
Forindoormodels,checkifcondensatedrainisinstalledontheventcollarofthewaterheater.
3. Checkifthereisleakingfromheatexchanger(Part#401or456).
741:Miscommunicationbetweenwaterheaterandremotecontroller
1.
Checkthemodeltypeoftheremotecontroller.Modelna me9007603005(TM‐RE30)isthe
correctone.
2. Inspect for the connections between the water heater and remote controller. Refer to
“Remotecontrollerconnections”sectionintheInstallationmanual.
3. Checkthepowersupplyofthewaterheater.
4.
Ifthiserrorcodeappearsonlythe3‐digit7‐SegLEDonthePCB(Part#701),chec kthevoltage
ontheremotecontrollerterminalonthePCB.Refertothe
“AppendixE”
in
Section
C
.
5. Ifthiserrorcodeappearsonlyremotecontroller,replacethePCB(Part#701).
6. IfthiserrorcodeappearsboththePCB(Part#701)andtheremotecontroller,replacethe
remotecontroller.
761: Miscommunication between Parent unit and Child units for Easy‐link
system
(Only520Hmodels)
・ Check if connection between the parent unit and the child units are correct. Refer to
“Easy‐Linksystem”sectionintheInstallationmanual.
941*:
Abnormalexhausttemperature(Only520Hand320HDirectVentIndoor)
・ Checkifthesettemperatureishigherthan140°F(60°C)andthesystemisRecirculation.
・
Checkexhaustthermistorre sistance.Refertothe“AppendixD”inSectionC.
991:Imperfectcombustion
・ Refertothe“Errorcode101”inthissection.
<<Thefanmotorstillspinningafteroperationhasstopped>>
・ Thisisnormal.Afteroperationhasstopped,thefanmotorkeepsrunningfor35seconds
inordertore‐ignitequickly,aswellaspurgealltheexhaustgasoutoftheflue.
<<Abnormalsoundfromwaterheater>>
・ Anabnormalsoundfromthewaterheatersiscausedbynotenoughairsupplyorwrong
installations.Thewaterheaterneedsmorecombustionair.Refertothe “Error101”inthe
SectionB.
<<Powersupplycircuit>>
1. If the remote controller installed, pressthe “ON/OFF”button of the remote controller,
andmakesurethatthegreenLEDonthe“ON/OFF”buttonoftheremotecontrollerislit.
Restartthewaterheater.
2. Checkifthatthe3‐digit7‐SegLEDonthePCB(Part#701)of
thewaterheaterislit.Ifso,
thepowersupplycircuitofthewaterheaterisundernormalcondition.Next,refertothe
“Watercircuit”inthissection.
3. Checkthefuseonthesurgebox(Part#715),andifithasabrownspot,needtoreplaceit.
4.
Checkthepowersupply,andmakesurethatthewaterheaterhas120VAC.
5. If the 3‐digit 7‐Seg LED on the PCB (Part #701) isn’t lit, some electrical parts can be
broken.Consultthemanufacturer.
<<Watercircuit>>
1. Ifyousettheremotecontroller,turnthepowerbuttononandthenthegreenLEDwilllit.
2. Open all hot water faucets, and makesure that thereis enough water flow. This water
heaterneedsatleast0.5GPMwaterflowtooperate.
3. Checkforreverseconnection
andcrossconnection.
4. Checkifthefilteronthecoldwaterinletcleaned.(Part#409)
5. Checkifthereisnodebrisorobstructiononthefixtures.
6. Check if water ways in the water heater are frozen. If so, unfreeze them. And refer to
installationmanualtoprotect
yourwaterheaterfromfreeze.
7. Checkiftheinletwaterpressureishigherthan40psi.Andifit’slowerthan40psi,need
toincreasethepressure.
8. Checkforconnectionsandbreakageofwires(Part#423,429).
9. Check if the motor drive of the water control valve
(Part #423) is locked due to scale
buildup,and/orwaterleakage,Consultthemanufacturer.
<Leftbankofdipswitches>
Leftbank
Rightbank
AppendixD(Forerrorcode:311,321,331,341and941)
・ Mixingthermistor(FindthemarkingofNo.113ontheconnector)
Checkpoint“E1”
・ Outputthermistor(Find themarking of No.12on theconnector)
Checkpoint“E2”
・ Inlet thermistor (Find the marking of No.42 on the connector)
Checkpoint“E3”
Checkresistanceb etweenblackwireandblackwire.
Temp erat ure
°F
50 59 68 77 86 95
C 10 15 20 25 30 35
Resistance kΩ 15.4 12.6 10.3 8.5 7.0 5.9
・ Exhaustthermistor(FindthemarkingofNo.52ontheconnector)
Checkpoint“K1”
Checkresistanceb etweenwhitewireandwhitewire.
Temp erat ure
°F 50 59 68 77 86 95
C 10 15 20 25 30 35
Resistance kΩ 19.5 15.9 13.0 10.7 8.9 7.4
Allcheckpointsarenormal?
Yes>>ReplacethePCB.(Part#701)
No>>
Replacethewrongthermistor.(Part#422,433,418,706)
AppendixE(F orerrorcode:741)
Refercheckpoint“F”onthewiringdiagramabove.
CheckvoltageontheremotecontrollerterminalonthePCB.(Normal :11to25VDC)
Thischeckpointisnormal?
Yes>>Replacetheremotecontroller.
No>>ReplacethePCB.(Part#701)
AppendixC(F orerrorcode:510and551)
Refercheckpoint“C”inthediagramtotheleftandfollowings.
Checkvoltageontheeachvalveonthegasvalvesassembly.
・
Betweenbluewireandli ghtbluewire(#3).(Normal:78to100VDC)
・ Betweenbluewireandgreenwire(#9).(Normal:78to100VDC)
・ Betweenbluewireandorangewire(#53).(Normal:78to100VDC)
・ Betweenbluewireandredwire(#73).(Normal:78to100VDC)
Allcheckpointsarenormal?
Yes>>Replacethegasvalvesassem bly.(Part#118)
No>>ReplacethePCB.(Part#701)
AppendixB(F orerrorcode611and 621)
Referch eckpoint
“G1”
&
“G2”
inthediagram
totheleftandfollowings.
・ Checkvoltagebetweenredwireandbluewire.
(Normal:110to160VDC)
・ Checkvoltagebetweenyellowwireandbluewire.
(Normal:13to17VDC)
・ Checkvoltagebetweenorangewireandbluewire
(Normal:2.0to6.5VDC)
Allcheckpointsarenormal?
Yes>>ReplacethefanmotorandExhaustfanmotor.(Part#114&124)
No>>ReplacethePCB.(Part#701)
AppendixF(F orerrorcode:651and661)
Refercheckpoint“J”onthewiringdiagramabove.
Checkvoltagebetweenbluewireandbrownwire.(Normal:13to16VDC)
Thischeckpointisnormal?
Yes>>ReplacetheWatercontrolvalve.(Part#423)
No>>ReplacethePCB.(Part#701)
AppendixA(Forerrorcode111)
Checkthesepointsduringignitionstage.
#1.Refercheckpoint“B2”onthewiringdiagramabove.
Checkvoltagebetweenpurplewires.
(Normal:90to110VAC)
ThisCheckpointisnormal?
Yes >>Replacetheigniter(Part#123)
No >>GotoNext
#2.Refercheckpoint“C”and“H1”onthewiringdiagramabove.
Checkthevoltagebellows.
C:Betweenbluewireandlightbluewire(#3).
(Normal:78to100VDC)
C:Betweenbluewireandorangewire(#53).
(Normal:78to100VDC)
H1:Checkthevoltagebetweenwhitewireandredwire.
(Normal:1to15VDC)
Thesecheckpointsare
normal?
Yes>>Replacethegasvalvesassembly.(Part#118)
No>>ReplacethePCB.(Part#701)
#3.Checkcurrentthoughttheorangeflamerodwire(Part#710).
(Normal:morethan1μA)
Thischeckpointisnormalduringoperation?
Yes >>ReplacethePCB.(Part#701)
No >>
Replacetheflamerod.(Part#106)
D.DipswitchSettingsonthecomputerboardofthewaterheater
Changethedipswitch settingswhenthepowersupplyisturningoff.
Thedarksquareisthedirectionthedipswitchshouldbesetto.
DEFAULTisthefactorysetting.
FMspeedisincreasedautomatically.
TheGasTypeandModelTypedipswitchshould
alreadybeproperlypresetfromthefactory.
*The 341, 621 and 941 error codes are applied to
the520Hand320HDirectVentIndoormodelonly.
BK: BLACK
R: RED
W: WHITE
G: GREEN
BL: BLUE
O: ORANGE
Y: YELLOW
P: PURPLE
BR:BROWN
LB:LIGHT BLUE
Singleunitisthesameasthechi ldunit.
N
O
N
O
1
2
3
4
5
6
7
8
9
1
0
1
2
3
4
5
6
7
8
9
1
0
Propane
Natural
Gas
Gastype
Eas
‐Linksystem
N
O
N
O
1
2
3
4
5
6
7
8
9
1
0
1
2
3
4
5
6
7
8
9
1
0
DEFAULT
Parent
Unit
Child
Unit
J
J
T
T
H
H
2
2
1
2
3
4
5
6
7
8
N
O
9
1
0
1
2
3
4
5
6
7
8
N
O
9
1
0
1
2
3
4
5
6
7
8
N
O
9
1
0
High‐altitudefunction
FM++
(4,000to
5,000ft)
DEFAULT
(0to
2,500ft)
Over
5,000ft:
Consult
the
manufacturer
FM+
(2,500to
4,000ft)
Inlet
thermistor
Mixing
thermistor
Output
thermistor
BK
BK
BK
Air-fuel
ratio rod
Ground
Flame rod
MV
SV3
SV1
SV2
BK
BK
BK
O.H.C.F
BL
BL BL
BL
Y
G
O
BL
LB
O
R
G
Parent
W
W
BK
BK
BL
BL
R
R
Remote controller
1
23456
OFF
7 8
1
23456
OFF
7 8
2
1
W
Y
O
R
Gas
Propor-
tional
Valve
W
R
W
R
BK
R
W
Flow
Sensor
BK
W
R
Hi-limit switch
for exhaust
Exhaust
thermistor
W
W
W
R
Y
G
W
BK
BR
R
O
Y
G
W
BK
BL
Water
Control
valve
Igniter
rod
IG
P
P
P
P
BK
BK
G
B
K
W
T
r
a
n
s
-
f
o
r
m
e
r
G
r
o
u
n
d
B
R
B
R
1
2
0
V
A
C
G
G
r
o
u
n
d
B
K
W
W
B
K
B
L
B
R
S
u
r
g
e
b
o
x
W
B
K
BL
W
Y
O
R
BL
W
9
10
9
10
BL
BL
Hi-limit
switch
O.H.C.F
BL
BL
520H / 320H Direct
Vent Indoor Only
MAX button
MIN button
Increase button
Error call button
Decrease button
Alarm
port
Pump port
Burning lamp
7 Seg LED
Number display button
Left bank
of dipswitches
Right bank
of dipswitches
Fan motor for
exhaust
Fan
motor
Heaters
Freeze protection
thermostat
520H / 320H Direct
Vent Indoor Only
J
I
9007603005
(TM‐RE30)
D2
D1
K1
B1
B2
G2
G1
A
A1
A2
C1
C2
F
C
E2
H2
H1
E3
K2
E1
N
O
N
O
1
2
3
4
5
6
7
8
9
1
0
1
2
3
4
5
6
7
8
9
1
0
Modeltype
520H Outdoor
and
320HOutdoor
520H Direct
Vent Indoor
and
320HDirect
Vent Indoor
Commentaires sur ces manuels